Franklin County EMS Compliance Officer

Franklin County Emergency Services Department is recruiting for a full-time, EMS Compliance Officer. An employee in this class performs administrative and technical support work related to quality assurance and quality improvement functions for the Emergency Medical Services Division. This position leads the quality assurance and quality improvement program which is responsible for data collection, analysis, policy recommendation, and reporting.  This employee develops reports as needed for quality improvement and assurance for distribution to various work groups.  The employee performs job functions that are paraprofessional in nature that requires advanced training and considerable program experience to function at a competent level. Work requires the employee to independently perform assigned functions in support of the Emergency Medical Services Division.  Administrative duties require tact and discretion in handling sensitive or confidential matters in the Department. Any alerted problems are brought to the attention of management.  The employee may be involved in developing and maintaining operational policy and procedure in the Department. Sound judgment is required in performing position responsibilities. Work requires independence and self-initiative in activities and may include supervising and providing technical assistance to staff in the Department. Work is performed under the general supervision of the EMS Director and is evaluated through work planning and monitoring interactions, observation, conferences, feedback from staff, and ongoing evaluation and testing of the quality and effectiveness of work processes.


Knowledge, Skills and Abilities

  • Strong computer skills and aptitude to learn new programs, along with demonstrated expertise in using technology to streamline, organize, and deliver program services.
  • Thorough knowledge of pharmacology, indications and counter indications of medications and the recognition of drug reactions.
  • General knowledge of the methods, materials, practices, techniques, and equipment required to provide emergency medical treatment.
  • Skill in maintaining records and preparing reports.
  • Prepare and present written correspondence, reports, and materials in clear, concise, and comprehensive terms.
  • Ability to respond quickly and calmly in emergency and stress situations.
  • Ability to safely operate an emergency response vehicle under emergency conditions.
  • Ability to communicate recommendations in a diplomatic and tactful manner; ability to evaluate and analyze patient care and make recommendations on appropriate and inappropriate modalities.
  • Ability to determine if established Protocols, Standard Operating Procedures, and Standards of Patient Care have been met.
  • Knowledge of applicable federal, state, and local statues and departmental policies and procedures.
  • Ability to effectively plan, organize, coordinate, carry out, and evaluate assigned program goals and objectives; coordinates and evaluates the work of program participants.


Duties and Responsibilities:

  • Reviews quality assurance in accordance with the Department's Standard Operating Guidelines and Procedures Manual upon occurrence of specified emergency responses.
  • Responsible for Patient Care Reports, accuracy, control, submission to the Billing Division and for providing monthly statistical information on all career responses; flags paramedics/technicians for care concerns and/or deviations from protocols and notifies the Risk Management Committee and Medical Director when appropriate.
  • Design, develop, and deliver a modern and advanced QA/QI program for the EMS division. 
  • Benchmark and report individual staff performance. 
  • Performs root cause analysis and assist in NCOEMS audits and investigations.
  • Provides a system analysis report for Peer Review or other committees requiring this information. 
  • Maintains the ESO Data system and works closely with our EMS Billing agency ensure streamlined flow of patient care for billing purposes. 
  • Interfaces with the Training Officer and Medical Direction staff to provide data with areas of needed improvement for inclusion into the training program and any Risk Management Committee needs. 
  • Prepares a variety of documents, reports, and maintains departmental files and records.
  • Assists with the maintenance and programing of departmental technology including Cardiac Monitors, patient care computers, and communications devices.  Assists with coordination of technical support and repair of equipment as needed.
  • Abides by, enforces, and participates in the implementation and ongoing oversight of Franklin County government safety standards and regulations.
  • Responds to emergency calls as needed in the capacity of a Paramedic and performs EMS and related services by providing basic and advanced life support services.
  • Monitors employees’ performance for compliance with patient care protocols and documentation.
  • Performs other related work as required.


Desirable Education and Experience:

Associate degree in business administration or emergency medical services or related field and considerable EMT-Paramedic experience including supervisory experience. Progressive experience in EMS QA or training development and adult education. 

Special Requirement:

Certification by the North Carolina Office of Emergency Medical Services as an Emergency Medical Technician-Paramedic; Completion and documentation of NIMS 100, 200, 700 and 800; Possession of a valid North Carolina driver’s license upon hire. Must complete ICS 300, 400, IS 120, 230, 235, 240, 241, 242 and 244 within 12 months of employment. Must possess NCOEMS or NAEMSE Level 1 Paramedic Instructor within 12 months of hire. Must have demonstrated proficiency in the use of Microsoft Office Professional. Please refer to Title 21, Sub Chapter 32H, Section .0501 of the North Carolina Administrative Code for specific certification requirements.

Work Location: Louisburg, NC  

Salary Range: $44,083 - $46,404

Closing Date: May 3, 2021

How to Apply: Visit to complete an electronic application or to obtain a printable application.


Franklin County is an Equal Opportunity Employer.

The County prohibits discrimination based on race, sex, color, creed, national origin, age or disability.

Pre-Employment Drug Screen and Criminal Background Screening are required.

Closing Date (If Any): 
Monday, May 3, 2021
Statewide (No County)
Certification Level: