EMS Operations Officer

Applicants should apply using the following link: 



EMS Operations Officer

General Statement of Duties

            Performs difficult technical and administrative work in direction of daily EMS operations, designing and administering training programs for County EMS staff, overseeing development and monitoring protocols.  Provides ongoing feedback to agency staff regarding education and clinical performance.

Distinguishing Features of the Class

            An employee in this class is responsible for serving as the Operations Officer for the Emergency Medical Service, overseeing daily operations.  An employee in this class is responsible for serving as the Training Officer for the Emergency Medical Service, overseeing and recording the training activities of all agencies providing EMS services in the County, and administering the day-to-day training activities of the County’s EMS staff.  Work includes developing and either conducting training classes or contracting for trainers to provide training to departmental personnel; maintaining comprehensive training and certification records; working with Field Training Officers and overseeing the evaluation of new and existing employees’ skills in the field; conducting education and refresher courses; developing and conducting remediation programs; and working with staff to evaluate employee performance and review protocols.  This position is responsible for analyzing and compiling patient care data for performance improvement.  Works with the Medical Director to assure staff skills are adequate revising and develop medical protocols and procedures as needed.  Will also ensure that supervisory and operations staff function within the appropriate Standard Operations Guidelines to provide patient care in a compassionate, safe, effective, and professional manner.  Responsible for functioning as a liaison for local first responders, fire departments, and law enforcement agencies. 

In addition, the employee assists the Director and performs a variety of administrative, technical and operations management tasks.  Work includes serving as second in command in the Division, participating in hiring, performance evaluation and disciplinary decisions; and writing or reviewing contracts for various agencies that provide services or have affiliation with EMS.  The employee also occasionally provides Paramedic work.  May at times serve as the Incident Commander on larger incidents or in other functions to assist the Incident Commander.  Work is performed under the general supervision of the EMS Director and is evaluated through conferences, observations, reports from the Medical Director, and feedback from citizens and staff.

Duties and Responsibilities

Essential Duties and Tasks

·       Plans and coordinates all emergency medical services training programs from the basic through paramedic levels for all department personnel: including FTEP, RSI, TNK, SCTP, etc.

·       Maintains all EMS employees training records

·       Oversees training for all EMS providers and telecommunications personnel; coordinates training between the Medical Director, agency training officers, instructors, and the community college

·       Prepares training instructional content and conducts training, or arranges training by others, on various topics relevant to the work of employee and documents training conducted

·       Reviews selected call reports and documentation to assure quality control; follows up with employees or training officers to assure proper training or with supervisors concerning disciplinary actions

·       Researches, develops and/or revises protocols, policies and procedures for submission to the State; and assures employee training on protocols, policy and procedure changes

·       Review documentation on calls and treatment provided to look for trends in care and treatment concerns

·       Works with the Medical Director to address training issues, protocol changes or scope of practice issues and makes revisions and changes in the same with Director’s approval

·       Plans and coordinates oral boards with staff and medical director

·       Conducts and oversees remediation program for EMS employees with noted skill deficiencies

·       Ensures First Responder continuing education programs meet guidelines

·       Serves as the liaison for first responders, fire departments and law enforcement agencies

·       Assures technical evaluations for new employees and employees being re-credentialed are conducted

·       Creates reports, evaluates data, and makes recommendations for any necessary operational changes based on performance measures

·       Investigates operational issues upon receipt of complaint by other healthcare providers, first responders, other EMS staff, or citizens

Additional Job Duties

·       Performs related duties as required

·       Assists in Emergency Operations Center, public information, and billing offices as needed

·       Assists with hiring and disciplinary decisions and actions

·       Responds to major incidents as a paramedic during times of staffing shortages or during any major incident to evaluate field personnel and to assist in the emergency

·       Attends classes and seminars to stay abreast of changing regulations, consults with state personnel and assures that County’s practices and procedures remain compliant with state regulations

·       Participates in the hiring, performance evaluation and disciplinary actions for division employees


Recruitment and Selection Guidelines

Knowledge, Skills, and Abilities

·       Thorough knowledge of procedures and techniques for administering emergency medical care and of anatomy and physiology

·       Considerable knowledge of management, leadership, administrative supervisory principles and practices including coaching motivating, and communication, and skills to use effectively

·       Considerable knowledge of equipment and materials utilized in providing emergency care

·       Skills in planning, organizing, and supervising a large and complex division; developing and organizing programs and activities to achieve the level of emergency medical services required by the citizens

·       Considerable knowledge of training techniques and adult learning

·       Ability to develop lesson plans and to organize material to teach personnel (both orally and in written form)

·       Ability to interpret, explain, and apply a wide variety of policies, procedures, and regulations

·       Skill in conveying principles and practices of emergency medical care to students

·       Ability accurately record services provided

·       Ability to administer necessary medical care under stressful conditions

Physical Requirement

·       Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

·       Must be able to perform very heavy work exerting in excess of 100 pounds of force occasionally, and /or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to lift objects

·       Must possess the visual acuity to operate mobile equipment, monitor patient progress, administer emergency medical services to the public, use a computer and audiovisual equipment, and use measurement devices

Desirable Education and Experience

·       Field and classroom work as a Paramedic and considerable experience in emergency medical work at the paramedic level, including supervisory experience, or an equivalent combination of education and experience

·       Excellent public interaction and communication skills

Special Requirements

·       Certification by the State of North Carolina as an EMT Paramedic level and ability to obtain certifications such as ACLS, PALS, and BTLS within time frames established by the County

·       Certification in the Wilkes EMS system in RSI and Thrombolytic, or the ability to do so with time frames established by the County

·       Certification as an EMS instructor, Level 1.

·       Minimum 5 year paramedic experience

·       Possession of a valid North Carolina driver’s license

·       ICS 100,200,300,400,700,800; or completion of 300/400 within six months of employment


Applicants should apply using the following link: 


Closing Date (If Any): 
Wednesday, April 7, 2021
Certification Level: