Clinical Affairs Officer

Clinical Affairs Officer



$52,608.00 - $88,908.00 Annually


1817 Glendale Dr. Wilson, NC

Job Type




Job Number





7/7/2020 11:59 PM Eastern


FLSA: Non-exempt
Performs difficult administrative work coordinating and supervising daily operations of emergency medical programs and staff, developing, and approving staff schedules, overseeing orientation, training and continuing education of personnel, coordinating the maintenance of equipment and vehicles, does related work as required. Work is performed under the limited supervision of the Assistant Emergency Medical Services Director. Supervision is exercised over assigned personnel.
Essential Job Functions
Coordinates and supervises the daily operations of the Emergency Medical Service Department located at various ambulance stations through direct and delegated supervision, ensuring adherence to established policies, procedures and protocol; reviews, develops and recommends policies and procedures, as necessary, to improve department efficiency; allocates and schedules personnel and workload; ensures that equipment is in working condition, that material and supplies on each vehicle are ample and that each mobile unit is staffed with qualified personnel.
Assists in planning and coordinating emergency medical service special operations programs; plans, prepares and coordinates the provision of emergency extrication and recovery procedures, mass casualty incidents, and disaster preparedness and response activities.
Assigns, directs and supervises activities of personnel, ensuring adherence to established policies, procedures and standards; assists and advises subordinates as necessary, resolving problems as non-routine situations arise; ensures protocol and quality management compliance.
Administers or makes recommendations for routine personnel matters affecting sub-ordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraising and disciplining, etc., submitting such records and reports as required by County management.
Oversees the development and coordination of new employee orientation, training, continuing education, peer review, quality assurance, and injury prevention programs; monitors program funding.
Review, analyzes and makes recommendations pertaining to ambulance call reports, incident reports, audit slips, infection control reports, etc. for quality purposes; analyzes call statistics and employee performance; prepares a variety of reports and statistical data such as technical studies and support unit reports.
Maintains EMS charting software, users and operation of the EMS system; troubleshoots IT related issues.
Researches new developments in EMS and coordinates or provides training as needed.
Receives and investigates complaints pertaining to conduct of Department personnel, programs, procedures, etc.; interviews various parties and reviews reports, preparing verbal and/or written responses and recommendations as appropriate; prepares reports for the Director as requested or otherwise deemed appropriate.
Develops public relations activities and makes oral presentations before business, civic, school, church and/or other groups as appropriate, on topics pertaining to emergency medical services; promotes Department services and maintains liaison with medical facilities, agencies, organizations and the general public.
Coordinates maintenance of vehicles, apparatus, equipment, station and grounds; performs routine maintenance and repair work or coordinates repair work through outside service vendors as necessary.
Performs other related work as required.
Associates/Technical degree with coursework in emergency medical services or related field, and extensive experience in emergency medical care with considerable supervisory experience, or equivalent combination of education and experience.
Valid driver's license in the State of North Carolina
Credentialed by the North Carolina Medical Care Commission as an Emergency Medical Technician Paramedic and approved by the Emergency Medical Services Director to practice.
Completion of additional course work and/or certification as determined necessary by the Emergency Medical Services Director.
Please refer to Chapter 13 Sub-Chapter 13P, Section .0502 of the North Carolina Administrative Code for specific certification requirements.
Physical Requirements: Must be physically able to operate a variety of machinery and equipment including ambulances, computers, calculators, extrication equipment, suction units, immobilization equipment, intravenous infusions, MAST trousers, cardiac-monitors/defibrillator/pacers, two-way radios, mechanics tools, etc. Must be able to operation motor vehicles. Requires the ability to exert in excess of 100 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or 50 pounds of force constantly to move objects. Requires the ability to maintain body equilibrium when bending, stooping, crouching, climbing, reaching and/or stretching arms, legs or other parts of body, and to physically maneuver over and/or upon varying terrain, surfaces or physical structures. Physical demand requirements are those for Very Heavy Work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics) whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants.
Language Ability: Requires the ability to read a variety of correspondence, reports, invoices, job applications, balance sheets, procedures, guidelines, maps, manuals, handbooks, etc. Requires the ability to prepare correspondence, reports, forms, performance appraisals, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to deal with several abstract and concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including medical, legal, counseling, mechanics, electrical, personnel and marketing terminology and emergency response codes.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract, multiply and divide, utilize decimals and percentages.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using emergency medical equipment and hand tools.
Manual Dexterity: Requires the ability to handle a variety of items such as emergency medical equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.
Physical Communication: Requires the ability to talk and hear (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear). Must be able to communicate via telephone and two-way radio.
Thorough knowledge of advanced emergency medical practices, procedures and techniques.
Considerable knowledge of federal rules, regulations and guidelines governing emergency medical care and concerning infection and hazardous material control.
Considerable knowledge of the geographical layout of the County including political subdivisions, and the location of medical facilities, roads and streets within the County.
Considerable knowledge of current emergency medical service needs of the County.
Considerable knowledge of emergency medical service policies, procedures and techniques.
Considerable knowledge of procedures of extrication, movement of patients, rescue techniques, transportation and psychological needs of a patient.
Considerable knowledge of the equipment and supplies employed in the emergency care of patients and victims of accidents.
Considerable knowledge of the department and its organizational and operating procedures.
General knowledge of the principles of supervision, organization and administration.
Working knowledge of radio communications equipment.
Skill in applying emergency medical techniques and treatment
Skill in operating and repairing emergency medical equipment.
Skill in evaluating a patient's condition and applying appropriate emergency medical care.
Ability to instruct emergency medical personnel in the application of medical and technical procedures to be used in emergency situations.
Ability to respond quickly and calmly in emergency situations and to adopt effective courses of action.
Ability to communicate effectively orally and in writing.
Ability to lift substantial weight.
Ability to deal tactfully, courteously and firmly with the general public.
Ability to establish and maintain effective working relations with emergency response personnel, volunteers, public officials, law enforcement agencies and as otherwise necessitated by work assignments.
Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Will share information only on a need to know basis for work purposes. Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Special Note: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Last Revised: 4/2/2015

Wilson County Government

2201 Miller Rd, South

Wilson, North Carolina, 27893



Closing Date (If Any): 
Tuesday, July 7, 2020
Statewide (No County)
Certification Level: